Experiences of Care in Aotearoa 2020/2021

Agency Compliance with the National Care Standards and Related Matters Regulations 1 July 2020 – 30 June 2021

Experiences of Care in Aotearoa 2020/2021


This report shares how agencies that hold responsibility for caring for tamariki
Children (plural) aged 0-13 yearsView the full glossary
and rangatahi
Young person aged 14 – 21 years of ageView the full glossary
are meeting their regulatory obligations. It also speaks to the experiences of those in care, their whānau
Whānau refers to people who are biologically linked or share whakapapa. For the Monitor’s monitoring purposes, whānau includes parents, whānau members living with tamariki at the point they have come into care View the full glossary
, their caregivers or foster parents as well as those who are working directly with them to make sure their experience is positive, they are getting what they need and are having the same opportunities as all tamariki in Aotearoa
New ZealandView the full glossary

In this reporting period, there are four agencies that have custody of tamariki and rangatahi and are being monitored under this legislation – Barnardos, Dingwall Trust, Open Home Foundation and Oranga Tamariki. These agencies have provided responses to our the report.

It is the first time much of this data has been made public and some of the results are not where we all want them to be. Data clearly indicates areas where compliance is low. However, we heard the difference that is made when services are delivered well. For example, rangatahi and caregivers told us about the benefits of having close relationships and communication with agency professionals.

The NCS Regulations
(National Care Standards and Related Matters) Regulations 2018 View the full glossary
set minimum requirements for care. This report provides a baseline for the level of current compliance. As we take a systems view of how services are delivered, our intention is to provide greater insight into what is working well, what supports good practice and analyse barriers that may be in the way. We will also be looking at additional sources of data and information to measure outcomes for tamariki and rangatahi.

It will take several reporting periods for us to receive the level of quantitative and qualitative data required to draw trends and patterns, and that practice change takes time to embed within agencies.

We will be reporting annually on compliance with the NCS Regulations, and through future reports we want to see positive change for tamariki, rangatahi and their whānau.

We would like to thank everyone who gave us time to hear their stories and to be open and honest about what is working well and what needs to change.

Read agency responses to our report

Download report (PDF 25.4 MB)

Download appendices (PDF 9.75MB)  

Download key findings in English (PDF 1.67MB)

Download key findings in te reo Māori (PDF 1.61MB)

Download tamariki version of report in English (PDF 1.17MB)

Download tamariki version of report in Māori (PDF 1.2MB)